This Privacy Notice applies to the personal data of consumers that is collected or used by Zenith Technologies, LLC ("Soniclean" or "we"). We appreciate the interest you have shown in our company, products and services by visiting our website, www.softcarpetvacuum.com or related communication channels, including, but not limited to, our social media pages and/or channels and blogs (together "Soniclean Pages"). This Privacy Notice applies to all the personal data we collect when you interact with us, such as when you visit our websites, when you use the products or services offered by us, when you purchase our products, when you subscribe to newsletters, when you contact customer support, etc.
Why we ask you to share your Personal Data
We generally process your personal data only for those purposes that we have communicated with you. If we use it for other (closely related) purposes, additional data protection measures will be implemented if required by law.
Type of Personal Data we may collect:
When you interact with Soniclean, for instance by registering at My Soniclean, purchasing a product or interacting with Soniclean via our Soniclean Pages (e.g. "like us on Facebook"), we may ask for or receive certain data, such as: Your name; Your email address; Your telephone number; Your social media profile; Your gender; Your age; Information about the products you've purchased; Your usage of and activities on our Soniclean Pages; Your interests; and other information related to your online behavior.
Also, depending on the choices you have made regarding your settings on various social media sites, and your settings on our Soniclean Pages, certain personal data may be shared with Soniclean about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments you have posted etc.).
In addition, we may collect personal data via cookies or similar techniques including, but not limited to:
Your IP address; Your cookie ID; Your web browser; Your GEO location; The web pages you visit on our websites; The advertisements you've viewed or clicked through; Etc….
Different ways we collect your Personal Data
You can share your personal data with us in several ways, including, but not limited to:
Registering an account with Soniclean; Registering a purchase; Your communications with us. These can be product- or service-related, and may include the contents of your questions to us, or requests you addressed to us; Communicating with one of our Soniclean Customer Service representatives by email or phone or in writing; Ordering a Soniclean or other product; Participating in a promotion, game or competition; Participating in a social media activity related to a Soniclean promotion (for example clicking "like" or "share"); Asking to receive messages on your mobile phone/device; Subscribing to a Soniclean newsletter; Sending us a completed reply card, included with your Soniclean product; Voluntarily participating in product testing or surveys; Social sign-on (using your Facebook or LinkedIn credentials, for example, to create an account or log on); Cookies placed on your computer or mobile device when you visit our websites; Social Listening: We may search the Internet for relevant and publicly available content and use it to improve its products or services, resolve consumer issues and provide targeted marketing.
We may also obtain your personal data if you are a customer of a Soniclean partner. Personal data may also reach us when we purchase another company of which you are a customer. If you do not want us to use your personal data that has not been provided by you, you may let us know at any time by contacting us at firstname.lastname@example.org.
Server Logs. Our servers automatically record information that your browser sends and the Uniform Resource Locator ("URL") of the web page from which you came to us whenever you visit our websites. These server logs may include information such as your Internet Protocol ("IP") address, browser type, browser language, date and time of your request, search terms and may include a domain name and the date and time for each page you view. We also collect the name of and information about any advertisement or other link that brought you to us. This information does not personally identify you. We use IP addresses to diagnose problems with our servers and to administer our website. Your IP address also is used by us to gather broad demographic information, such as your general geographic location and internet service provider. IP addresses are further used to help determine the number of our users to maintain efficient administration of our Services. This demographic information may also be used by us to analyze aggregate usage behavior.
Communications. If you email us, we may store copies of such email or similar communications between you and us. This can result in the collection of your email address or other personally identifiable information you may have in your email text, addresses, or other fields, as well as the collection of the your IP address, the Internet or other routing of your communication, and the date and time of your communication. All transmissions between you and us, including emails, URLs, cookie identification numbers, usage paths, and any personally identifiable information they might contain, pass through many third party machines, operating systems, programs, browsers, web servers, networks, routers, Ethernet switches, ISPs, proxy servers, intranets, the public telephone systems, or other devices, any of which may create activity logs containing such transmissions, and many of which we cannot control. When you send email, feedback, comments or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests, improve our Services, and may post or use such communications without any obligation to you.
What we do with the information we collect/store and how we may share the information
For your use. We will display your personal information on your account or profile page or elsewhere according to your preferences. Your profile page may be made public or shared with others according to your preferences, so we encourage you to carefully consider the information you choose to provide or make public with your account and profile preferences. We will display and make accessible the information and files, materials, and Content that you choose to share or make public using our Services. We use the information we collect for providing you with the Services that you select, and therefore, as a natural part of providing the Services, we may share this information with our employees, contractors and agents on an as needed basis in our sole discretion. We may contact you by email to respond to your Customer Service inquiries and to verify the quality of the Services provided.
Legal or Governmental Compliance. We may share your personal information, IP address or Content with persons outside of our company if we have a good faith belief that access, use, preservation or disclosure of such information or Content is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce agreements or resolve disputes between you and us, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of our company, its users or the public as required or permitted by law. We will disclose any information or Content we possess that is directly responsive to subpoenas, court orders, or other legal or governmental inquiries, and such information might be used by the receiving party to determine your identity.
Non-Personal Information Disclosure and Use. We may disclose or share non-personal or anonymous or aggregated information with third parties, such as usage statistics of our Services or IP addresses. Aggregated non-personally identifiable information is information recorded about users and collected into groups so that it no longer reflects or references an individually identifiable user. These third parties may collect information when users visit our Services. These third parties may use this aggregated information about your visits to this and other websites in order to provide advertisements on the other websites and other forms of media about goods and services of interest t ==o you. For example, this is how anonymous data may contribute to or be used to improve our Services and your experience:
Advertising Research - non-personally identifiable data, which includes web use and demographic information, may be shared anonymously with third parties so they can understand if and how their advertising spending impacts the consumer journey and consumer decisions.
Media Use Analysis - non-personally identifiable data may be shared anonymously with clients so they can understand where consumers go online and how consumers interact with digital media which includes website content and advertising that is seen through web and mobile browsers.
Profile Building - third parties may use the data we have collected, either explicitly provided or collected from online behaviors, to obtain additional information from other public and private data sources. These third party data sources may provide information on the types of purchases relative to household and lifestyle information, and broader demographic details. We or third parties may then use the combined data to create non-personally identifiable profiles that are shared as consumer segments.
Addressable Marketing Segments - we may use non-personally identifiable data to identify certain consumer segments reachable with advertising.
If you would like more information and to know your choices about this practice, please visit: http://www.networkadvertising.org/managing/opt_out.asp.
Choice and Correcting/Updating/Deleting/Deactivating Personal Information
We understand and respect that people have different privacy concerns. Our goal is to be clear about what information we collect and how it may be used, so that you can make meaningful choices. For example, you can: Cancel your account at any time; You can decline to submit requested information, however, it's important to understand that the Services may not function properly or we may not be able to provide the requested service to you; Control what information you post in public profiles and who you share information with; Set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it's important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
If you do not want to receive e-mail from us in the future, please let us know by sending an email to email@example.com or you can unsubscribe at any time through a received email by clicking the link at the bottom of the email.
From time to time, we make our customer email list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your email address with other companies or organizations, please let us know by sending an email to firstname.lastname@example.org. We will be sure your name is removed from the list we share with other organizations.
If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an email to email@example.com. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.
Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending an email with your full name and telephone number to firstname.lastname@example.org.
Do Not Track Signals
We take privacy and security very seriously, and strive to put our website users first in all aspects of our business. We utilize cookies to help you get the most out of the Soniclean Pages.
Please be aware that we currently do not make use of a technical solution that would enable us to respond to your browser's 'Do Not Track' signals. In order to manage your cookie preferences, however, you may alter the cookie settings in your browser settings at any time. You may accept all, or certain, cookies. If you do disable our cookies in your browser settings, you may find that certain sections of our website(s) will not work. For example, you may have difficulties logging in or making online purchases.
You can find further information on how to alter your cookie settings for the browser that you use from the following list:
On the Soniclean pages, Flash cookies are also used. Flash cookies may be removed by managing your Flash Player settings. Depending on the version of Internet Explorer (or other browser) and media player you use, you may be able to manage Flash cookies with your browser. You may manage Flash Cookies by visiting the Adobe website. Please be aware that restricting the use of Flash Cookies may affect the features available to you.
When you participate in various social media forums like Facebook, Twitter, Yammer, Pinterest, Instagram, YouTube, etc., you should be familiar with and understand the tools provided by those sites that allow you to make choices about how you share the personal data in your social media profile(s).
Also, depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on our pages), certain personal data may be shared with us about your online activities and social media profiles (e.g. interests, marital status, gender, user name, photo, comments and content you have posted/shared etc.).
Linking to other websites
During your online journey across our websites, you may encounter links to other websites for your convenience and information. These websites may operate independently from us, and may have their own privacy notices, statements or policies. We strongly suggest that you review them to understand how your personal data may be processed in connection with those sites, as we are not responsible for the content of non-Soniclean-owned or -managed sites, or the use or privacy practices of those sites.
How we protect your personal data
The security of your information and Content is important to us. If we collect information from your computer, we encrypt it while it's being transferred to us. Once the information reaches our secure servers, as part of our security program, we employ procedures and safeguards, such as maintaining firewalls and having an intrusion detection system, to protect the confidentiality, security and integrity of the information we maintain. However, as with any information travelling over the internet and kept in servers, we cannot guarantee absolute security.
When we work with third parties, we require that they maintain the confidentiality, security and integrity of the information and commit that the information is not used for any prohibited purpose. Additionally, we use commercially reasonable computer security safeguards to protect our databases and servers against risks of loss, unauthorized access, destruction, misuse, modification, or inadvertent or improper disclosure of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to our employees, contractors and agents who need to know that information in order for us to provide, develop or improve our Services. Security risks, however, cannot be completely eliminated and we therefore cannot guarantee complete security.
If you send us an email, you should know that email is not necessarily secure against interception. Therefore, if your communication will include sensitive information like your bank account, charge card, or social security number, and you prefer not to transmit it electronically, please contact us by postal mail or telephone rather than email. We do not send emails asking for a user's username and password or its Windows® username and password or any other username or password.
Service is Not for Use by children under the age of 16
By using our Services and/or agreeing to these Terms, you are representing to us that you are over the age of 16. We encourage parents to be aware of the online habits of their children. We urge parents to instruct their children to never give out their real names, addresses or phone numbers, without permission, when using the Internet. We recognize a special obligation to protect personal information obtained or received from children. Therefore, with respect to children under the age of 16, no information should be submitted nor posted to our online sites.
In certain jurisdictions, prior written permission or other verifiable consent may be required from a parent or guardian for children under 18 years of age. Upon registration in such jurisdictions, the appropriate permission form will be made available. This form must be signed by the child's parent or guardian and returned to us by fax or mail. In some cases, we may not permit children under 18 years of age to participate in certain of our sites. Once we have obtained parental consent, we will not require a child to disclose more personal information than is reasonably necessary for that child to participate in activity relating to the Services. If for any reason you are concerned that your child's personally identifiable information maintained by us is not correct or complete, or should you wish to have your child's personal information deleted from our records, or if you want us to discontinue further collection or use of your child's personal information, please contact us immediately.
Local specific information
Your California Privacy Rights:
California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. if you are a California resident and would like to make such a request, please send and email to email@example.com.
We will post a prominent notice on our privacy notice page to notify you of any significant changes to this Privacy Notice, and will indicate at the top of the notice when it was most recently updated. We encourage you to check back often to review the latest version.
The new Privacy Notice will be effective upon posting. If you do not agree to the revised notice, you should alter your preferences, or stop using our pages. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy notice.
Local specific information
Your California Privacy Rights:
California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please send an email to firstname.lastname@example.org.
Last update: January 1, 2018