FAQS

Does it come with attachments?

No, the Soft Carpet SFC-7000 does not include attachments. We designed this vacuum to be incredibly lightweight (only 10.5 lbs) to maximize ease of use and cleaning performance on the densest of carpets. For any of your above-floor cleaning needs, we offer the Soft Carpet upright vacuum with two combo choices: 1) SFC-7000/HH& 2) SFC-7000/BFP

Does the brush roll turn off when vacuuming hard floors?

No. The brush roll does not turn off in the hard floor mode, but the sonic bar is deactivated. When vacuuming hard floor surfaces, the bristles on the brush roll do not come in contact with the floor.

Is there a height adjustment?

No. The patented vent system on the SFC-7000 and the geometry of the vacuum head replaces the need for manual height adjustment.

Will the brush roll damage my carpeting?

The brush roll on the SFC-7000 is designed to gently, yet effectively clean plush, soft style carpet and high-quality area rugs made of wool, nylon, Triexta®, and polyester fibers.

What styles of carpets will the Soft Carpet vacuum cleaner work on?

The SFC-7000 is designed to clean all types, styles, and textures of carpet, such as: Cut Pile, Looped Pile, Cut Pile Berber (aka California Berber), Looped Berber, Saxony, Frieze, Sculptured, Plush, and Textured Plush. The SFC-7000 is also designed to clean Frieze and Shag style carpets, provided that the carpet’s pile length is no longer that 1 inch in length.

Does it have various speeds?

Yes, the Soft Carpet upright vacuum cleaner has two cleaning modes.
1) Deep Cleaning Mode with 100% suction power with the sonic bar activated. This mode is designed for vacuuming carpeted surfaces that experience a high volume of foot traffic. It is completely safe to use the Deep Cleaning Mode on all carpeted surfaces on a regular basis.
2) Regular Cleaning Mode with 68% suction power with the sonic bar deactivated. This mode is designed for vacuuming carpeted and hard floor surfaces. This mode is great for regular cleaning and is approximately 50% quieter than the Deep Cleaning Mode.

How heavy is it?

The vacuum weighs 10.5 lbs.

What are the dimensions?

The vacuum is 44 inches tall. The vacuum head is 14 inches wide. When fully reclined, the vacuum has an 7 inch clearance (you can vacuum under beds and upholstery that are 8 or more inches high).

How loud is this upright?

81.4 sones while in Deep Cleaning Mode. 42.5 sones while in Regular Cleaning Mode. Regular Cleaning Mode is approximately 50% quieter than the Deep Cleaning Mode.

How long is the power cord?

35 feet.

Will this vacuum work on my new soft-style carpeting? My current vacuum is too hard to push and pull.

Yes, the Soniclean Soft Carpet is very easy to use on soft-style carpet. The Soniclean Soft Carpet upright vacuum has a special adjustable vent system in the front of the vacuum, allowing the user to choose the exact suction requirements for their specific type of soft-style carpet. The Soniclean Soft Carpet vacuum also has over-sized rubber wheels that prevent the vacuum from sinking into even the densest carpets. This principle works similar to snow shoes. Snow shoes evenly distribute a person's weight over a larger surface area, allowing them to walk on top of areas with deep snow coverage. Large wheels on a vacuum cleaner means the vacuum is easier to use and cleans better.

Where is the Soft Carpet vacuum manufactured?

The Soft Carpet vacuum is manufactured in China using globally sourced components.

What is the warranty policy?

The SFC-7000 carries a 5 year motor warranty and a 1 year parts warranty.

Can I register my vacuum on line?

Yes, you can register your vacuum here

Where can I find the Serial Number?

The 10 digit serial number can be found on the bottom of the vacuum.

If needed, where can I get my Soniclean serviced?

Any local vacuum cleaner repair store in your area can service Soniclean vacuum cleaners. If you need replacement parts, you can order them directly through Soniclean by sending us an inquiry through our contact us page or by calling our technical support line: (954) 500-0105 Monday through Friday, 9:00am – 6:00pm EST.

Are replacement bags available in stores or on-line?

Replacement bags and accessories can be purchased online direct through Soniclean’s website (www.sonicleanusa.com) as well through our online retail partners: amazon.com, costco.com, bedbathandbeyond.com, homedepot.com, and overstock.com.

I have allergies to dust. What is the filtration rating?

The Soniclean Soft Carpet vacuum’s seal-tech HEPA filtration system has H13 Hospital-grade HEPA filtration. The entire vacuum is a sealed HEPA system, meaning that there are no dust leaks during operation as well as when the vacuum is in storage for a prolonged period of time.

How often should the bag be changed? Is there an indicator?

The Soniclean Soft Carpet vacuum has an indicator light that illuminates when it’s time for a filter bag change. Filter bags typically last 4-6 weeks.

Is it easy to change the bag?

Changing the filter bag is very easy, quick and sanitary.

How do the fragrance pods work? Can the vacuum operate without fragrance pods?

Sonicfresh fragrance pods release a light scent of fresh folded linens every time you use your vacuum. This accessory is completely optional, and we include one fragrance pod, preinstalled in the vacuum cleaner for you to try.

Can I return the vacuum if I don't like it?

We offer a 30-day return window, valid from the time that your purchase was made.

Do you offer free return shipping?

No, we do not. If you received an item that is defective, we will reimburse you for the return shipping concessions after your return is inspected by our technicians and confirmed to be defective.