FAQS

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com

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Pre-Sales Questions

Will your template be fully compatible with Shopify?

Yes it is.

Theme Questions

I cannot upload the theme to my Shopify store / Shopify alerts that the file is too big to upload, what is the problem?

1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you've just downloaded.

3/ Find this file: luxwatches-1.0.0-sections-ready.zip in the folder Luxwatches Sections Ready 1.0.0 then you just need to upload luxwatches-1.0.0-sections-ready.zip file to your Shopify store.

What I have to do when I need your support?

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@halothemes.com

Would assistance be available to upload the template if needed?

Yes, we will assist you to install the template if needed

Do you guys offer customisation services for your themes?

Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.

Can I turn on/off Lazy Loading Image / Item Animation / Fade Up on the page?

Yes. You can turn on/off the animation in the Setting page.

Can I turn on/off some blocks on the page?

Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).

I want to have the dropdown cart displayed automatically every time clients hover over it (instead of clicking on it). Is it possible?

Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.

What is included in the theme package?

The theme package includes theme source, Photoshop design files, sample data and manual guide.

I notice that the images used in the theme are all portrait. Will that be a problem if I use square images for our products? How will they be displayed in the theme?

That is not a problem. You just need to modify the width/height ratio in theme settings.

Need Help?

Pre-Sales Questions

Will your template be fully compatible with Shopify?

Theme Questions

I cannot upload the theme to my Shopify store / Shopify alerts that the file is too big to upload, what is the problem?

What I have to do when I need your support?

Would assistance be available to upload the template if needed?

Do you guys offer customisation services for your themes?

Can I turn on/off Lazy Loading Image / Item Animation / Fade Up on the page?

Can I turn on/off some blocks on the page?

I want to have the dropdown cart displayed automatically every time clients hover over it (instead of clicking on it). Is it possible?

What is included in the theme package?

I notice that the images used in the theme are all portrait. Will that be a problem if I use square images for our products? How will they be displayed in the theme?

Does the theme support image resizing and cropping?

Can I add borders around our product images?

Can I have multi level menu?

Do you guys provide customer support during weekends / holidays?

Does the theme support Variant Image?

Useful Links

Support

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Pre-Sales Questions

Theme Questions

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