Your order will ship within 1-2 business days from the date of purchase.
Depending on your location and the contents of your order, we will either ship using USPS or FedEx.
We offer a 30-day return window from the date that your order was delivered. Please note that Soniclean does not offer free return shipping. To request a return authorization, click here
Any local vacuum cleaner repair store in your area can service Soniclean vacuum cleaners. If you need replacement parts, you can order them directly through Soniclean by sending us an message here
Your Soniclean's warranty depends on the model # of your machine. For specific information on warranty coverage for your machine, please reference your machine's user manual here
If the Soniclean retailer is a carpet/flooring store, they are only retailers of Soniclean products. If you purchased a Soniclean machine through a carpet/flooring store, please contact Soniclean directly for any technical support.
If the Soniclean authorized retailer is a vacuum store, they can perform service on your machine. For any technical support, however, we advise that you contact Soniclean directly for the quickest response time.