The check brush light will illuminate when the vacuum senses a jam in the brush roll. Turn off and unplug the vacuum prior to examining and removing any hair or debris caught in the brush roll. If the brush roll is clear of debris and spins freely, you can resume vacuuming. If your brush roll is clean but not rotating freely and/or the light remains illuminated, contact Soniclean support for assistance.

The check bag light will illuminate if:

1). The bag is full and needs to be replaced.
2). There is a clog in the vacuum's suction path.

For clog removal instructions, please reference page 10 of your vacuum's user manual. If you've replaced the filter bag and removed all clogs and your vacuum's check bag light is still illuminated, contact Soniclean support for assistance.

If an odor is emanating from the vacuum after you’ve replaced the filter bag, this indicates that there is a very high likelihood of a clog in your vacuum. After a few years of use, the suction path of your vacuum may become clogged with debris. Removing any clogs will not only restore the suction performance of the machine, but will subsequently eliminate any musty or unpleasant odors coming from the vacuum. You can find clog removal instructions on page 10 of your user manual.

The Soniclean Soft Carpet's brush roll spins at more than 5000 rotations per minute. If debris is caught in the brush roll, the friction on the brush roll and or drive belt may produce a burnt smell. This is easily remedied by cleaning or replacing the brush roll. 

Replacement brush rolls are available for $24.99 + $5.99 for shipping and processing. To order a replacement brush roll, contact Soniclean support.

If an object is caught in the impeller (i.e. the fan that produces the vacuum's suction) or the sonic bar, it might produce a rattling noise. If you notice a unusual noise, power off and unplug the vacuum and check to see if any foreign objects are caught in the impeller and/or sonic bar. Once the foreign object(s) are removed, you can resume vacuuming. To access the impeller/sonic bar, please refer to page 10 of your vacuum's user manual.

One of the major design features that allows the vacuum to be easily pushed and pulled across soft-style carpets are the large front wheels. After some time, dirt and debris may get caught in the front wheels and produce a squeaking noise. It is recommended to clean the wheels and lightly lubricate them to restore smooth motion and eliminate any squeaks.

If the vacuum turns off while in use, please see if any indicator light – Check Bag or Check Brush - has illuminated? If not, check your outlet, or let the vacuum sit overnight before turning it on.

If you've checked the outlet, removed any clogs, and verified that the brush roll is clear of debris and spins freely, this is indicative of a faulty PCBA motherboard. Contact Soniclean support to order a replacement motherboard (covered by limited warranty). We will also provide detailed instructions to replace the motherboard, which takes about 10 minutes to perform and only a Phillips head screwdriver.

Contact support here.

This might signal an issue with the circuit board. Please contact Soniclean support for assistance.

99% of the time, suction loss is the consequence of a clog in the vacuum's suction path. If an obstruction is impeding the normal flow of air, suction will be considerably diminished. The best way to check suction is to remove the disposable bag, turn on the vacuum and place your hand in the opening to feel the air coming out.

Please refer to page 10 in your manual for instructions on how to clear out a clog. Loss of suction may cause the Check Bag light to light up. Our bag fill system works on a static pressure sensor, meaning that once your vacuum loses a pre-determined amount of suction, the indicator light will come on. If the bag is not full, but the Check Bag Light is on, then the vacuum is clogged.