Warranty
WHISPERJET C2 CANISTER VACUUM
The 10-Year motor, 1-Year parts warranty applies to purchases made from authorized retailers of Soniclean. Warranty coverage applies to the original owner and to the original product only and is not transferable.
Soniclean warrants that the suction motor shall be free from defects in material and workmanship for a period of 10 years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.
Soniclean warrants that the unit shall be free from defects in material and workmanship for a period of 1 year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
If the suction motor is deemed defective, in Soniclean’s sole discretion, it will be repaired or replaced for up to 10 years from the original purchase date. If the original unit and/or non-wearable components is deemed defective, in Soniclean’s sole discretion, it will be repaired or replaced for up to 1 year from the original purchase date. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If the unit is replaced, Soniclean reserves the right to replace the unit with one of equal or greater value.
What is NOT covered in my warranty?
- Normal wear and tear of wearable parts such as filter bags, ULPA filters etc., which require regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.
- Any unit that has been tampered with or used for commercial cleaning purposes.
- Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
- Consequential and incidental damages.
- Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the product or any of its parts which have been performed by a repair person not authorized by Soniclean.
- Products purchased, used or operated outside of North America.
- Operating the vacuum without using genuine Soniclean C2 filter bags motor protection filter